Your safety and health is important to us
The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare.
We are actively monitoring the situation with regards to the outbreak of Covid-19 coronavirus and are reviewing and following the guidelines of the health authorities.
During your visit, we wish to reassure you that we are taking all possible steps to minimise the risk of contagion, including the implementation of enhanced cleaning regimes throughout the hotel. Rest assured, we will continue to act quickly should we be required to do so and will take all necessary precautions to protect the welfare of our guests and staff.
For further information, please refer and adhere to the advice given by health authorities.
Booking and cancellation conditions for all ARCOTEL hotels
We won’t leave you standing out in the cold! In view of the current developments in connection with SARS-CoV-2, we have changed our booking and cancellation conditions for all ARCOTEL hotels.
Did you book a cancellable rate?
All bookings made at a cancellable rate for stays between 1 March 2020 and 13 April 2020 can be cancelled free of charge until 11.59 p.m. on the day of arrival.
Did you book a non-cancellable rate?
- For arrivals from 9 March up to and including 15 March 2020: You are welcome to rebook your stay to a later date until 31 December 2020 free of charge.
- For arrivals from 15 March up to and including 13 April 2020: You have the option to cancel your booking free of charge.
- For arrivals from 14 April up to and including 30 April 2020: You are welcome to rebook your stay to a later date until 31 December 2020 free of charge.
- For arrivals from May 1st, 2020: We kindly ask for your understanding that we are dependent on recommendations and guidelines of the local authorities. Following the recommendations we will adapt our cancellation and rebooking conditions for arrivals from May 1st, 2020 and publish them accordingly from April 14th, 2020.
For cancellations or rebookings, please contact the reservations department of the hotel you have booked.
We look forward to welcoming you at a later date. Stay healthy!